Privacy Policy

We collect information you provide directly to us when you create an account, make a booking, or contact us. This may include:

• Personal information (name, email address, phone number)
• Payment information (processed securely through Stripe)
• Booking details and preferences
• Communication records

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your reservations
• Provide customer support
• Improve our services
• Send you important updates about our platform

We use Google Analytics and the Meta (Facebook) Pixel, together with Meta's Conversions API, to understand how visitors find and use QuestVI and to measure the performance of our advertising. Some of this measurement happens on our servers: when you take an action such as viewing a charter, contacting our concierge, or completing a booking, we may send a record of that event to Meta.

Any personal identifiers included in these events (such as your email address or phone number) are irreversibly hashed with SHA-256 before they leave our servers, so Meta never receives them in readable form. We also share technical data such as your IP address, browser user agent, and Meta advertising cookies (_fbp, _fbc) for matching purposes. We never send payment card details, and we do not sell your personal information.

You can limit this tracking by using your browser's cookie controls, an ad blocker, or the ad preference settings in your Meta account.

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• With charter operators to fulfill your booking
• With payment processors to handle transactions
• When required by law or to protect our rights
• With your explicit consent

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of sensitive data
• Secure payment processing through Stripe
• Regular security audits
• Limited access to personal information

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Export your data

We use cookies and similar technologies to enhance your experience on our platform. These help us understand how you use our service and improve functionality.

We use Google Ads and Google Analytics (provided by Google) to measure how our advertising performs — for example, whether a visitor who clicked one of our ads goes on to click a booking link. This measurement uses advertising cookies and similar identifiers. Visitors in regions that require consent (including the EEA, UK, Switzerland, and Quebec) are asked first through our cookie banner, and ad measurement stays off there unless you accept. You can change your choice at any time via the "Cookie settings" link in the footer. Declining does not affect your ability to browse or book. For how Google handles this data, see Google's privacy information for business partners.

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: